Warranty Policy

For products with material or workmanship defects present or present during the warranty period,the repair or replacement cost of the product is borne by Fexadon. A prerequisite for this warranty is that the product must be returned to the original place of purchase or to another location designated by Fexadon with the original proof of purchase. You may be required to pay shipping and handling charges, as well as any applicable duties, taxes or other charges. Fexadon will determine whether to repair the product or provide a new product based on relevant technical standards.

Precautions

Samples, prizes, or gifts provided by Fexadon are not transferable to second-hand buyers, and is covered by a 1 year warranty period.
Claims of missing or broken parts beyond 2-weeks after the Invoice date will not be taken as manufacturing negligence or defect.
Repaired or replaced products will be covered for the remainder of the original warranty period or thirty (30) days, whichever is longer, or by the local legal warranty.
The warranty period of each product will vary. For details, please refer to the official Fexadon website, user manual, product packaging or consult the dealer. In case of inconsistent warranty periods, the longer warranty period shall prevail.

Obsolete or discontinued products

In the event of obsolescence or discontinued products, Fexadon will, at its sole discretion, replace your outdated or discontinued products with products of similar functionality.

Exclusion

  • Fexadon does not guarantee that the product will meet your specific requirements and you are responsible for determining whether this product is suitable for your application.
  • Fexadon guarantees that the product is free from defects in materials and workmanship for a specified period of time from the date of purchase.
  • For any product that does not comply with the published specifications, the identification and remedial measures of liability can only be made based on the judgment of Fexadon.